All enrolments are subject to these terms and conditions. Occasionally our terms & conditions will change, please remain updated throughout your enrolment. 

Unique Student Identifier (USI)

For all Australian citizens and residents undertaking an Australian Qualification courses, you are required under the national AQF standards to provide your USI Number prior to commencing a qualification. If you do not have a USI number, you may apply for one through AAMC Training at enrolment or via the www.usi.gov.au website.

Recognition of Prior Learning (RPL)

RPL is an assessment process that evaluates the competency of an individual that may have been acquired through formal, non-formal and informal learning, to determine the extent to which that individual meets the requirements specified in the training package or VET accredited courses.

You may complete a pre-qualification form to check whether you are eligible to enter this pathway, however only confirmation by an assessor after a thorough review will be binding.

The RPL pathway consists of providing a combination of evidence including third party testimonials, and an assessor interview. Gap assessments may be required where you cannot provide supporting evidence to satisfy some competency units.

Interview booking cancellation: Failure to notify the assessor of non-attendance 24 hours prior to the agreed interview time will incur a re-booking fee, payable prior to another booking being made.

For more information, see the RPL Pathway options for your relevant qualification.

Credit Transfer

AAMC Training recognises equivalent units of competency within Qualifications and Statements of Attainments issued by other Registered Training Organisations. Credit transfers are granted when the validity and authenticity of a USI transcript, Qualification (including a record of results) or Statement of Attainment is confirmed. Certified copies are no longer deemed acceptable forms of evidence as per the ASQA standards.

For more information about Credit Transfers refer to the Credit Transfer page.

Course delivery method

AAMC Training delivers courses online and through virtual interactive classroom training. Face to face workshops for groups are available upon request.

Course duration / completion period

Qualification and Tier 2 courses: Course enrolments are valid for a period of between 6 and 12 months (excluding Traineeships).
Accreditation (TPB) courses: Enrolments are valid for a period of 6 months. Refer to your course confirmation email for your specific course period.

The enrolment confirmation is deemed to be an acknowledgement and acceptance by you that the course period has commenced. During your course, AAMC Training provides regular email reminders of course expiry.

In the instance where a course is superseded by the industry regulator prior to your course expiry, you will be notified to complete the required work prior to the end of the teach-out period or offered a transfer to the new version of your qualification. Your enrolment period will remain unchanged, with the same expiry date.

You may request an extension of up to three months (maximum) within 30 days of your course expiry date. An extension will be dependent on availability and/or approval, and a course extension fee is payable. However, outside of this timeframe of 30 days you will need to re-enrol and pay a re-enrolment fee (see the Additional Fee Schedule below).

If you are affected by serious illness or exceptional circumstances during your enrolment, you may apply to AAMC Training to extend your enrolment. We will only accept a written application within two months of your circumstances occurring, including supporting evidence from a medical practitioner and/or any other relevant documentation.

Continual Professional Development (CPD) courses – Please refer to our CPD platform CPD Rise for course terms and conditions.

Course materials

Course material for all delivery methods will be provided online after confirmation of receipt of full payment of the course.

For qualification courses, completion of LLN process and verification of USI must be provided before access to the course material is granted. Any applications for Credit Transfer must also be approved before access is granted. 

Course content is protected by copyright laws and must not be copied, transmitted to or used by any person other than the course participant.

Due to the nature of software used, industry changes, copyright laws, and to protect the integrity of our assessments, the content of our courses is only valid and available until the course enrolment expiry date or the completion of the qualification, whichever comes first. Content includes (but is not limited to), training resources and all assessment materials.

Class sizes

AAMC Training requires a minimum of six (6) students for the virtual classes. Should there be less than six (6) students enrolled, the virtual class may be cancelled, and you may transfer to an alternative virtual class date or receive a partial refund of fees, subject to the above conditions. If you choose to withdraw and have not attempted any assessments, a full refund may apply.

Measures taken to protect the student’s course

Should AAMC Training be unable to continue delivering a qualification course, they will arrange for any eligible active student (i.e. someone who has not withdrawn from the course or has not completed their study) to be offered enrolment in a course leading to the same, or comparable, qualification with minimum disruption to their studies. If this option is not available then a refund of the unused portions of their paid tuition fees is required under National Vocational Education and Training Regulator Act 2011.

The above is subject to the following:

• the course not commencing;
• the course ceasing to be provided after it has started; or
• the full course not being delivered because a sanction has been imposed on the provider.

When a student is relocated, the VET provider receiving the student will make no additional tuition charge for the portion of the course for which the former VET provider has received payment.

Transfers

If you are unable to commence the requested virtual class/workshop, you may transfer to another available course date. These requests must be made at least five (5) working days prior to the course commencement. You may not transfer your enrolment to another student. Online students may upgrade to virtual interactive classroom training for an additional fee. You are not permitted to transfer to a different qualification course once your selected course has commenced. 

Should you enrol into the wrong course, you will be required to pay the difference in course fee (if applicable) to transfer you. Additionally, an administration fee may also apply.

Assessment procedures

Assessments applicable to your chosen course are varied and may include; online quizzes, written assessments, role plays with a third party.

Throughout the duration of the course, assessment support will be available via online queries. However, prior to lodging a query, it is expected that you will have thoroughly read your learner guide and additional resources.

All assessment uploads include a declaration saying that the work and evidence you are submitting is completely your own. This is a binding legal statement, so if it is found that a student has used an outside source (paid or otherwise) to either complete or over-collaborate on their assessments, this will be classified as cheating or plagiarism. 

Outcomes of assessment will be advised by AAMC Training within 10 business days of receipt of the submission. If an assessment requires resubmission, your assessor will provide feedback of further information required. All assessment communication will be via automated email and the learning portal.

You will have three (3) resubmission opportunities without charge. See the Additional Fees Schedule table below for re-assessing charges.

Priority marking

Priority marking turnaround time for qualification courses is up to 3 business days. This applies to new submissions as well as any rework.  Should you require priority marking, contact our member support team to discuss your requirements. Please note priority marking may not be available during peak times. 

Priority marking fees are listed in the Additional Fees Schedule table below.

Plagiarism/Cheating

Plagiarism means to copy information and research from another source and present it as your own work. Some examples of plagiarism and excessive collaboration may include, but are not limited to:

• Submitting someone else’s assessment as your own
• Submitting an author’s work without proper referencing/acknowledgement
• Submitting work generated entirely by artificial intelligence (AI)
• Share, access, and/or submit study material to/from an online assessment service, paid or otherwise
• Allowing someone else to submit your work as theirs
• Submitting the same responses – your work should be your own and show differences, even when working with other students.

If evidence of plagiarism and/or excessive collaboration is established, you will be contacted and advised of the concerns with your submitted work and given an opportunity to respond and/or resubmit. An additional re-assessing fee may be incurred, please see Additional Fee Schedule. If deemed a sufficiently serious breach, your enrolment may be terminated, for which all fees paid are forfeited and non-refundable. If there has been a gross breach, you may be banned from AAMC Training in the future.

In addition to this, it is an authentication requirement that role plays submitted as a video or which are completed with an AAMC Training Group Assessor, that you provide your official photo identification (driver’s license, Keypass ID or passport). This ensures we have evidence that you are the person who you are presenting as. Additional instructions are provided in the role play assessments.

AAMC Training’s plagiarism policy is acknowledged during the enrolment process and available on our Student Support page post enrolment.

Results and certificates

You will receive email confirmation of individual assessment results as well as a email confirming you have successfully completed your course.

For qualification and accreditation courses, your official certificate and record of results can be accessed from your Learner Portal within 10 days of certification.

CPD course certificates will be available immediately under My Dashboard/My Results in CPD Rise on completion. 

Fees and charges

Any individual enrolments with course fees of over $1500 must be paid in two instalments. The first instalment of $1497 is due at enrolment, the balance is due one month after enrolment.

Payments can be made by credit/debit card or direct transfer. Please note, direct transfers may delay access to your course whilst payment is verified. All credit card transactions are processed in Australian dollars. GST is not payable on VET Qualification courses. However, GST will be charged on accreditation courses and all other services/products that may apply to qualification courses.