All enrolments are subject to these terms and conditions. Occasionally our terms & conditions will change, please remain updated throughout your enrolment. 

Unique Student Identifier (USI)

For all Australian citizens and residents undertaking an Australian Qualification courses, you are required under the national AQF standards to provide your USI Number prior to commencing a qualification. If you do not have a USI number, you may apply for one through AAMC Training at enrolment or via the www.usi.gov.au website.

Recognition of Prior Learning (RPL)

RPL is an assessment process that evaluates the competency of an individual that may have been acquired through formal, non-formal and informal learning, to determine the extent to which that individual meets the requirements specified in the training package or VET accredited courses.

You must complete a pre-qualification form to establish whether you are eligible to enter this pathway. You will be informed in writing of the RPL application outcome within three business days. Where RPL is not granted for any unit of competency, the written notification will include the reason for the decision.

The RPL pathway consists of providing a combination of evidence including:

• Third party testimonials
• Workplace documents
• Assessor interview
• Gap training and/or assessment (if necessary) 
• Interview with an AAMC Training qualified assessor (to be conducted virtually via Zoom/Teams.)*

The RPL Assessment decision will comply with the Principles of Assessment and Rules of Evidence and ensure it is consistent with, and maintain the integrity of, the training product requirements.

Gap training and/or assessment may be required where you cannot provide supporting evidence to satisfy all competency requirements.

*Interview booking cancellation: Failure to notify the assessor of non-attendance 24 hours prior to the agreed interview time will incur a re-booking fee, payable prior to another booking being made.

For more information, please refer to our Recognition Policy and the RPL Pathway options for your relevant qualification.

Credit transfer

AAMC Training Group recognises equivalent units of competency within Qualifications and Statements of Attainments issued by other Registered Training Organisations.  Credit transfers are granted when the validity and authenticity of a USI VET transcript, testamur (including a record of results) or Statement of Attainment is confirmed via directly accessing the USI transcript service or by contacting the issuing organisation. Certified copies are no longer deemed acceptable forms of evidence as per the ASQA standards.

Equivalence may be determined by the following:

• A unit of competency with the current unit code and title
• A superseded unit of competency that the training package developer has determined to be equivalent (as published on the National Register)

NOTE: AAMC Training Group may conduct a mapping analysis where units have been superseded equivalent twice or more to assure the relevance of the competency assessment. Credit transfer may be refused in the case of a gap in either the training or assessment.

No qualifications or Statements of Attainment will be issued via credit transfer based on training wholly completed through RPL or credit transfer at a different RTO.

For more information about Credit Transfers refer to our Credit Transfer page.

Course delivery method

AAMC Training delivers courses online and through virtual interactive classroom training. Face to face workshops for groups are available upon request.

Course duration / completion period

Qualification and Tier 2 courses: Course enrolments are valid for a period of between 6 and 12 months (excluding Traineeships).

Accreditation (TPB) courses: Enrolments are valid for a period of 6 months. Refer to your course confirmation email for your specific course period.

The commencement date of your course is deemed to be acknowledged and accepted by you that the course period has commenced.
During your course, AAMC Training provides regular email reminders of course expiry.

In the instance where a course is superseded by the industry regulator prior to your course expiry, you will be notified to complete the required work prior to the end of the teach-out period or offered a transfer to the new version of your qualification. Your enrolment period will remain unchanged, with the same expiry date.

You may request an extension of up to three months (maximum) within 30 days of your course expiry date. An extension will be dependent on availability and/or approval, and a course extension fee is payable. However, outside of this timeframe of 30 days you will need to re-enrol and pay a re-enrolment fee (see the Additional Fee Schedule below).

If you are affected by serious illness or exceptional circumstances during your enrolment, you may apply to AAMC Training to extend your enrolment. We will only accept a written application within two months of your circumstances occurring, including supporting evidence from a medical practitioner and/or any other relevant documentation.

Continual Professional Development (CPD) courses – Please refer to our CPD platform CPD Rise for course terms and conditions.

Course materials

Course material for all delivery methods will be provided online after confirmation of receipt of full payment of the course.

For qualification courses, completion of the LLND process and verification of USI must be provided before access to course materials is granted. Any applications for Credit Transfer must also be approved before access is granted. 

Course content is protected by copyright laws and must not be copied, transmitted to or used by any person other than the course participant.

Due to the nature of software used, industry changes, copyright laws, and to protect the integrity of our assessments, the content of our courses is only valid and available until the course enrolment expiry date or the completion of the qualification, whichever comes first. Content includes (but is not limited to), training resources and all assessment materials.

Class sizes

AAMC Training requires a minimum of six (6) students for the virtual classes. Should there be less than six (6) students enrolled, the virtual class may be cancelled, and you may transfer to an alternative virtual class date or receive a partial refund of fees, subject to the above conditions. If you choose to withdraw and have not attempted any assessments, a full refund may apply (see Refund table below).

Measures taken to protect the student’s course

Should AAMC Training be unable to continue delivering a qualification course, they will arrange for any eligible active student (i.e. someone who has not withdrawn from the course or has not completed their study) to be offered enrolment in a course leading to the same, or comparable, qualification with minimum disruption to their studies. If this option is not available then a refund of the unused portions of their paid tuition fees is required under National Vocational Education and Training Regulator Act 2011.

The above is subject to the following:

• the course not commencing;
• the course ceasing to be provided after it has started; or
• the full course not being delivered because a sanction has been imposed on the provider.

When a student is relocated, the VET provider receiving the student will make no additional tuition charge for the portion of the course for which the former VET provider has received payment.

Transfers

If you are unable to commence the requested virtual class/workshop, you may transfer to another available course date. These requests must be made at least five (5) working days prior to the course commencement. You may not transfer your enrolment to another student. Online students may upgrade to virtual interactive classroom training for an additional fee. You are not permitted to transfer to a different qualification course once your selected course has commenced. 

Should you enrol into the wrong course, you will be required to pay the difference in course fee (if applicable) to transfer you. Additionally, an administration fee may also apply (see Additional Fee Schedule below).

Assessment procedures

Assessments applicable to your chosen course are varied and may include; role plays, case studies, research projects and knowledge quizzes.

Throughout the duration of the course, assessment support will be available via online queries. However, prior to lodging a query, it is expected that you will have thoroughly read your learner guide and additional resources.

All assessment uploads include a declaration that the work and evidence you are submitting is completely your own. This is a binding legal statement, so if it is found that a student has used an outside source (paid or otherwise) to either complete or over-collaborate on their assessments, this will be classified as cheating or plagiarism. 

Outcomes of assessment will be advised by AAMC Training within 10 business days of receipt of the submission. If an assessment requires resubmission, your assessor will provide feedback of further information required. All assessment communication will be via automated email and the learning portal.

You will have three (3) resubmission opportunities without charge. See the Additional Fees Schedule table below for re-assessing charges.

Priority marking

You may choose to request priority marking for your entire course or for individual assessments.

Priority marking ensures a turnaround time of up to 3 business days, for new submissions and any rework.  Should you require priority marking, contact our member support team to discuss your requirements. Please note priority marking may be limited during peak times and is in additional to your course fee (refer to the Additional Fees Schedule below).

Plagiarism/Cheating

Plagiarism is the act of copying information and research from another source and presenting it as your own work. Some examples of plagiarism and excessive collaboration may include, but are not limited to:

• Submitting someone else’s assessment as your own
• Submitting an author’s work without proper referencing/acknowledgement
• Submitting work generated entirely by artificial intelligence (AI)
• Sharing, accessing, and/or submitting study material to/from an online assessment service, paid or otherwise
• Allowing someone else to submit your work as theirs
• Submitting the same responses – your work should be your own and show differences, even when working with other students.

If evidence of plagiarism and/or excessive collaboration is established, you will be contacted and advised of the concerns with your submitted work and given an opportunity to respond and/or resubmit. An additional re-assessing fee may be incurred – please see the Additional Fee Schedule. If deemed a sufficiently serious breach, your enrolment may be terminated, for which all fees paid are forfeited and non-refundable. If there has been a gross breach, you may be banned from AAMC Training in the future.

You will be advised of your right to appeal in writing within 21 days of the work being disallowed. You may choose to appeal for a number of reasons including but not limited to the belief that:

• The penalty is excessive on the facts
• New evidence of a substantive nature is now available

Degrees of the disciplinary action that will be taken is dependent upon the severity of the breach. Penalties that may be imposed for plagiarism and excessive collaboration are:

1. A reprimand and caution (warning)
2. An appropriate period of suspension
3. Exclusion of re-enrolment and receiving results
4. Resubmission of work with possible fee of $147 per assessment
5. Academic counselling
6. Permanent ban from training with AAMC Training Group

AAMC Training Group reserves the right to revoke AQF qualifications or statements of attainment that it has issued in the following instances:

• Where incorrect information has been included in its testamurs
• Where acts of plagiarism by a student have been proven

In addition to this, it is an authentication requirement that role plays submitted as a video or which are completed with an AAMC Training Group Assessor, that you provide your official photo identification (driver’s license, Keypass ID or passport). This ensures we have evidence that you are the person who you are presenting as. Additional instructions are provided in the role play assessments.

AAMC Training’s plagiarism policy is acknowledged during the enrolment process and available on our Student Support page post enrolment.

Results and certificates

You will receive email notifications for each individual assessment result, followed by a final confirmation email once you have successfully completed your course.

For VET students, once all training product requirements have been met, AAMC Training will issue the relevant certification documentation.

Certification documentation is issued within 30 calendar days of the VET student:

• Completing the qualification, or
• Withdrawing after completing one or more units of competency, AND
• Paying all agreed fees for the training product.

A verified Unique Student Identifier (USI) is required before issuance, unless an exception applies.

For qualification and accreditation courses, your official certificate and record of results can be accessed from your Learner Portal within 10 days of certification.

CPD course certificates will be available immediately under My Dashboard/My Results in CPD Rise on completion. 

Fees and charges

Any individual enrolments with course fees of over $1500 must be paid in two instalments. The first instalment of $1497 is due at enrolment, the balance is due one month after enrolment.

Payments can be made by credit/debit card or direct transfer. Please note, direct transfers may delay access to your course whilst payment is verified. All credit card transactions are processed in Australian dollars. GST is not payable on VET Qualification courses. However, GST will be charged on accreditation courses and all other services/products that may apply to qualification courses.